User access to application consoles and functions

See this topic to learn about the different users and roles, and their access permissions in BMC Service Request Management.

Related topics

User goals and features

The following table shows the consoles and functions that various users and roles can use within BMC Service Request Management.

		Types of service request users		BMC Service Request Management roles
		Unknown user	Registered user (in the People form)	Service request user	Business manager	Entitlement administrator	Request Catalog manager	SRM administrator	Business analyst
Consoles	Request Entry console	See User permissions	Yes	Yes	Yes	Yes	Yes	Yes	Yes
	Business Manager Console	No	No	No	No	No	No	No	No
	Service Request Coordinator Console	No	No	Yes	No	No	No	No	No
	Service Catalog Manager Console	No	No	No	No	No	Yes	No	No
	Service Request Designer	No	No	No	No	No	Yes	No	Yes
	Application Administration Console	No	No	No	No	Yes¹	No	Yes	No
	Import Export Console	No	No	No	No	No	Yes	No	No
Functions	Create, modify, close, reopen, or cancel service requests. View broadcasts and access surveys.	See User permissions	Yes	Yes	Yes	Yes	Yes	Yes	Yes
	Create, modify, or cancel service requests for others.	No	No	Yes	Yes	No	No	No	No
	Approve service requests.	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes
	Define entitlement rules.	No	No	No	No	Yes	Yes²	Yes	No
	Create reports.	No	No	Yes	Yes	No	Yes	No	No
	Access application administration and configuration.	No	No	No	No	No	No	Yes	No
	Create and modify AOTs.	No	No	No	No	No	Yes	No	No
	Create and modify PDTs.	No	No	No	No	No	Yes	No	No
	Create and modify SRDs using the Service Request Definition form.	No	No	No	No	No	Yes	No	No
	Create SRDs using the Service Request Designer.	No	No	No	No	No	Yes	No	Yes
	Perform system-level troubleshooting.	No	No	Yes	No	No	No	Yes	No

^{1 Access to entitlement configuration only}
^{2 Create or modify entitlement rules through the Entitlement tab on the Service Request Definition form}

User access to application consoles and functions

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