This documentation supports the 18.08 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Setting up surveys and viewing results

Surveys give the Service Catalog Manager or Business Analyst an indication of customer satisfaction levels and how the service desk is performing.

Read the following topics to learn how to create and manage surveys:

Watch this video to view how to how to configure custom survey in Service Request Management.


 https://youtu.be/WY0GZBhslaA

Watch this video to view how to configure survey in Service Request Management for incident completion.


 https://youtu.be/9vduxIEVwxg

Related topics

Submitting a request survey

Localizing surveys in an SRD

The Pulse: Survey Frequency and Investigation in Service Request Management  (BMC Communities)

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