This documentation supports the 18.08 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Setting up JBoss to work with BMC Service Request Management

Because JBoss uses its own libraries and does not automatically pick up the library files that come with BMC Remedy Mid Tier, you must copy the files to the <midTierInstallationFolder>/WEB-INF/lib folder.

To set up JBoss to work with BMC Service Request Management

  1. Stop JBoss.
  2. Copy the following files to the <midTierInstallationFolder>\WEB-INF\lib folder:
    • classes.jar
    • antlr.jar
    • stringtemplate.jar
    • plugin-api.jar
    • gson-1.3.jar

      You can find these files in the <midTierInstallationFolder>\PluginsCache folder for the SRMSServiceRequestBrowser plug-in.
  3. Restart JBoss.
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