Mapping variables to questions

You can map multiple questions to the same variable. For example, the user's answer in the Description field on the Request Entry console can be pushed to the Description field data target in the Change Management, Incident Management, and Work Orders fulfillment templates.

To map variables to questions you defined for the SRD

1. On the Question Management form, click the Variable Mapping tab.
2. Select one of the variables.
3. In the Mapping Details area, complete one of the following steps:
   • Select the Question option, and choose one of the questions you previously defined.
     Make sure that the available questions you select will map to the intended data targets. For example, the question ("What kind of chair do you want?") corresponds to the Description data target. If not, you must create a question.
     Specify whether the question must be answered by the answer (select User Displayed Response) or the data is internal (select Internally Represented Response). To understand the restrictions for these options, see Question format restrictions.
   • Select the Text option, and enter the text that you want entered in the corresponding field in the fulfillment application.
     When entering a string in the Text field, do not use quotation marks; otherwise, no text will appear in the Service Request form, and the data will not be pushed to fulfillment application. (This occurs because of the way quotation marks are used in the workflow that parses the mapping.)
   • Select the SR Field option, and select a field from the SR Field list.
   • To concatenate multiple inputs, click Advanced Mappings.
     You might select this option if you want to map multiple questions to the same variable. For example, the user's answer in the Description field on the Request Entry console can be pushed to the Description field data target in the Change Management, Incident Management, and Work Orders fulfillment templates. (See Concatenating multiple inputs.)
4. Click Apply.
5. Map other variables as needed.
6. Close the Question Management form.
7. Save the SRD.

Question format restrictions

The following table shows the question format restrictions that apply when you are mapping data. You can map question data as follows:

• User Displayed Response — User enters answer to the question from the Provide Information panel on the Request Entry console as input.
• Internally Represented Response — Data is passed internally as input by using the BMC Remedy AR System internal representation (the stored values, or for Date, Time, or Date/Time fields, a numeric string).
• Either — Both User Displayed Response or Internally Represented Response options map data correctly to the fulfillment application.