BMC Service Request Management 18.08
- BMC Service Request Management 22.1
- BMC Service Request Management 21.3
- BMC Service Request Management 21.05
- BMC Service Request Management 21.02
- BMC Service Request Management 20.08
- BMC Service Request Management 20.02
- BMC Service Request Management 19.11
- BMC Service Request Management 19.08
- BMC Service Request Management 19.02
- BMC Service Request Management 18.08
- BMC Service Request Management 18.05
- BMC Service Request Management 8.1
Learn what’s new or changed for BMC Service Request Management 18.08 release, including new features, urgent issues, documentation updates, and fixes or patches.
Note
This section only includes information about changes since the most recent release of BMC Service Request Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1 and 18.05.
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Date | Title | Summary |
---|---|---|
November 29, 2018 | 18.08.01: Patch 1 for version 18.08 | This patch consolidates all the Hot Fixes delivered for Service Request Management version 18.08 and later into a single patch release. |
August 31, 2018 | 18.08 enhancements | For enhancements in this release, see
Remedy IT Service Management Suite enhancements
|
As an end user, submit, view, and manage requests, and use the Service Request Coordinator Console, Business Manager Console, and the Work Order Management application. | ||
As an experienced administrator, workflow developer, or consultant extend and customize the behavior of the advanced interaction forms provided with Service Request Management. | ||
As an administrator, perform configuration and administration tasks in Service Request Management. | As an administrator, set up integrations with other BMC products or third-party software. | |
(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements. |
Frequently asked questions
Additional resources from BMC
The following BMC sites provide information outside of the BMC Service Request Management 9.1 documentation that you might find helpful:
- BMC Communities, BMC community
- BMC Service Request Management Support page BMC Service Request Management Support
- BMC Support Knowledge Base, search filtered by BMC Service Request Management
- BMC Educational Services, BMC Service Request Management learning path
- Documentation for related products
- BMC IT Service Management Suite documentation
- BMC Asset Management documentation
- BMC Knowledge Management documentation
- BMC Service Desk documentation
- BMC Change Management documentation
- BMC Service Level Management documentation
- BMC Virtual Chat documentation
- BMC Remedy with Smart IT documentation
- BMC MyIT documentation
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