This documentation supports the 18.08 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Enabling localization

If you are using a locale other than English, you must denote that BMC Remedy Action Request System is ready for localization, meaning that objects with Field ID 160, for example, account menus, are taken into account when information is retrieved.

Note

If you select additional locales in addition to English, the installer automatically enables the Localize Server option.

To enable localization

  1. From the IT Home page, open the AR System Administration Console.
  2. In the AR System Administration Console, go to the System > General > Server Information section.
  3. In the Advanced tab, select the Localize Server option.

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