This documentation supports the 18.08 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Defining SRD customer information

You can modify specific customer information for your SRD. The SRD "customer" is the person requesting that the SRD be added to the service catalog. Customers are by default required to approve the SRD before it can be deployed. For more information, see Approving SRDs.

To define customer information

  1. Search for the SRD, select it, and click View.
  2. Click the Details link under the Customer First Name and Last Name fields.
  3. On the Request Customer Information form, add or modify customer information.
    For example, in a multi-tenancy environment, you can change the company or organization as needed. You can click Clear to remove all customer information.
  4. Click OK, and save the SRD.
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