This documentation supports the 18.08 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Configuring entitlement

Configure entitlement rules that define which users can access various SRDs.  You must have the Entitlement Administrator or SRM Administrator permission to configure entitlements.

In general, configuring entitlement depends on the userid, location, entitlement group, and company. Any combination of these attributes can be required to determine if a user can view and access the SRD.

Before configuring entitlement rules, review the following topics:


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Comments

  1. Amit Bhardwaj

    Based on the text "In general, configuring entitlement depends on the user, role, group, location, categorization, and service level attributes.", how can we define entitlements on role, group categorization and service level attributes? the only options in defining entitlements are userid, location, entitlement group and company.

    May 31, 2019 12:03
    1. Surabhee Kulkarni

      Hello Amit,

      Sorry for the delay in responding. I will discuss this with the concerned SME and update the topic accordingly.

      Thanks and regards,
      Surabhee

      Jan 27, 2020 05:32
    1. Surabhee Kulkarni

      Hello Amit,

      Sorry for the delay in responding. I have made the required changes as per my discussion with the SME.

      Thanks and regards,
      Surabhee

      Mar 17, 2020 07:13