Configuring after installation
As an administrator, you must perform several initial configuration tasks before end users use the BMC Service Request Management.
Configuration prerequisites
Before you begin configuring the product, verify that the following configuration prerequisites are met:
- You have a BMC Remedy AR System Write license and an application license.
- You have a basic knowledge of BMC Remedy AR System administration tasks.
- You have a basic understanding of performing common configuration tasks using the Application Administration console (for example, logging into the IT Home Page, defining users in the People form, and so on).
Basic configuration steps
To apply the basic level of BMC Service Request Management configuration, perform the steps listed in the following table:
| Step | Action | Where to begin | For more information |
|---|---|---|---|
| Configure your company or organization | Perform standard configuration of your company or organization (such as People, Company, Location, and Site information). | From the Application Administration console, click the Standard Configuration tab. | |
| Define users | Define the application administrator. | From the Application Administration console, click the Standard Configuration tab. Then, select the Create link for People. | |
Define the support staff with appropriate privileges. | From the Application Administration console, click the Standard Configuration tab. Then, select the Create link for People. | ||
| Configure settings for BMC Remedy Mid Tier | Configure the Application Settings form with the mid tier path. | From the Application Administration console, click the Custom Configuration tab. Then, select Service Request Management > Advanced > Application Settings. | |
Verify that the mid tier URL needed to identify the DVF components is correct. This step is necessary to make sure that, for example, the Request Entry console shows navigational categories correctly. | From the AR System Administration console, select System > General > Server Information. |
Configuration topics in this section
The following topics are included in this section:
- Changing the database schema sort order for Oracle and DB2
- Setting up JBoss to work with BMC Service Request Management
- Configuring the default web path
- Configuring the mid tier to view DVF fields
- Configuring the URL used with the mid tier
- Setting the tenancy mode
- Configuring mid tier and multi-tenancy settings
- Allowing unknown users to access the Request Entry console
- Configuring Submitter mode
- Configuring Foundation for BMC Service Request Management
- Creating Windows shortcuts to a console or home page
- Configuring the Request ID link in Approval Central
- Enabling localization
- Changing the server time zone
- Creating user preference records
- Making the application accessible for users with disabilities
- Setting application preferences and options
- Configuring email-based approvals
- Configuring BMC Atrium Service Context for BMC Service Request Management
- Configuring the Notification Engine for better performance
- Integrating BMC Remedy Identity Request Management
Comments
Log in or register to comment.