This documentation supports the 18.08 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Adding an image to the Instructions field

You can add an image to the Instructions field the same way that you add an image to a character field. You can add up to 3 images in the Instructions field. The images must be in the JPG or GIF format.

BMC Service Request Management uses the rich text formatting (RTF) editor to insert the image. The RTF editor is available with Remedy Mid Tier and can be used even when you have installed earlier versions of the Remedy AR System, BMC Atrium Core, and Remedy IT Service Management applications. For more information about the new RTF editor, see Rich text formatting editor overview Open link .

Adding an image

Click the Image  icon to add an image to a character field. The image is accessible through a URL.

  1. Specify the URL to access the image. 
    You can also define alternative text for the image.
  2. (Optional) Set the options for height, width, border, Hspace, Vspace, and alignment.
  3. Click OK.


You can preview the image in the Preview pane before adding it to the field.

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