This documentation supports the 18.05 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Configuring entitlement

Configure entitlement rules that define which users can access various SRDs.  You must have the Entitlement Administrator or SRM Administrator permission to configure entitlements.

In general, configuring entitlement depends on the userid, location, entitlement group, and company. Any combination of these attributes can be required to determine if a user can view and access the SRD.

Before configuring entitlement rules, review the following topics:


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