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This documentation supports the 21.3 version of Smart Reporting.

To view an earlier version, select the version from the Product version menu.

BMC Helix ITSM: Smart Reporting 21.3

Release notes and notices

Learn what’s new or changed for BMC Helix ITSM: Smart Reporting 21.3, including new features, urgent issues, documentation updates, and fixes or patches. 

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Related topics

Known and corrected issues

Action Request System release notes

BMC Helix ITSM enhancements

BMC CMDB release notes

DateSummaryReference
January 20, 2022

Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch release includes the following update for BMC Helix ITSM:

  • BMC Service Request Management is available only for upgrade scenarios for existing customers
  • Enhance knowledge article management by integrating BMC Helix Knowledge Management by ComAround
21.3 patches
January 5, 2022

Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.

21.3 patches
November 19, 2021

This patch release includes updates and defect fixes for BMC Helix ITSM: Smart IT  and BMC Helix ITSM.

21.3 patches
October 4, 2021

Enhancements available in this release:
BMC Helix ITSM: Smart Reporting is available only for upgrade scenarios for existing customers

21.3 enhancements
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Last modified by Murali mohan Thandava murthy on Apr 27, 2022
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