Viewing out-of-the-box reports

After installing BMC Helix ITSM: Smart Reporting(Smart Reporting), all onboarded users can access and run out-of-the-box reports. By default, all out-of-the-box content is public, but users can make it private as needed.

This topic gives an overview of the out-of-the-box operational reports and dashboards. The following operational dashboards and reports are available out-of-the-box:

• Out-of-the-box BMC Change Management reports and dashboards
• Out-of-the-box BMC Knowledge Management reports and dashboard
• Out-of-the-box BMC Service Desk Incident Management reports and dashboards
• Out-of-the-box BMC Service Desk Problem Management reports and dashboard
• Out-of-the-box BMC Service Level Management reports
• Out-of-the-box BMC Service Request Management reports
• Out-of-the-box Configuration Management reports and dashboard
• Out-of-the-box Task Management report
• Out-of-the-box BMC Asset Management reports
• Out-of-the-box Work Order Management reports and dashboard
• Out-of-the-box BMC Data Compliance reports
• Out-of-the-box BMC Release Management reports
• Out-of-the-box Service Dashboard for monitoring services
• Out-of-the-box Service Automation Dashboard and reports for automated work orders

To view out-of-the-box reports

In Smart Reporting, from the navigation pane, select Browse > Reports.

Applying report filters

You can optimize the report results by applying filters to all out-of-the-box reports.

For example, Open Releases by Business Service report contains the following filters:

• Submit Date
• Company
• Business Service

To generate the Open Releases by Business Service report for a specific business service:

1. Open the report.
2. In the Filters section, in the Business Service field, enter the name of a business service.
3. Click Go. 
4. To cancel the filters, click Reset.