This documentation supports the 21.05 version of BMC Helix ITSM: Smart Reporting. To view an earlier version, select the version from the Product version menu.

21.05 enhancements

Review BMC Helix ITSM: Smart Reporting 21.05 enhancements for features that will benefit your organization and to understand changes that might impact your users. 

Related topics

Known and corrected issues

Release notes and notices

BMC Helix ITSM enhancements Open link

AR System enhancements Open link


BMC Helix ITSM: Smart Reporting enhancements


BMC Helix ITSM: Smart Reporting 21.05 is a part of the BMC Helix ITSM 21.05 release. For more information, see  BMC Helix ITSM 21.05 enhancements Open link .

(Version 21.05.02 and later) Container deployment of BMC Helix Innovation Suite

Perform container deployment of BMC Helix Innovation Suite and Service Management applications in your on-premises environment. This method of deployment offers:

  • Simplified on-premises deployment process with reduced effort as compared to the deployment by using installers.
  • Less resource consumption, offering better resource scalability.
  • Ability to consume cloud-based applications such as, BMC Helix Multi-Cloud BrokerBMC Digital Workplace.
  • Improved security that offers ability to isolate applications from the host and other applications.

For more information, see 21.05 Patches Open link in BMC Helix Innovation Suite Deployment documentation.


What changed in this release

The following table lists the changes in the product behavior:

Update

Product behavior in versions earlier than 21.05Product behavior in version 21.05
Support for Daylight Saving Time through a report query for generating reports that account for Daylight Saving Time changes.You cannot consider Daylight Saving Time while generating reports.

While generating reports, you can consider Daylight Saving Time by doing either or both of the following:

  • Setting a CCS parameter in AR System server . For more information, see the Ignore-DST-Handling parameter in  Centralized configuration Open link  .
  • Passing an additional parameter in the report query through advanced authoring. For more information, see Consider or ignore Daylight Saving Time in a report query.

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