Viewing your activity and posting comments on the timeline
A timeline is your personalized view of events in BMC Helix ITSM: Smart Reporting(Smart Reporting). Events are displayed as thumbnails on the timeline. A timeline displays events such as:
- Reports you created or viewed
- Your favorite content such as dashboards or storyboards
- Any post you shared with other users
- Your connection event with other users
- Any interaction or discussion you took part in
- Any alerts or notifications that need your attention
The view of your timeline feed contains the events related to you, your connections, and some major system events. You can open content such as reports and dashboards from any event. You can also collaborate with other users by posting updates and comments, and responding to other users' comments.
You can access your timeline or another user's timeline.
You can customize your Smart Reporting user profile by applying various settings. You can keep your timeline public so that all users can view your activity, or you can make it private so that other users can access your timeline only upon request. For more information, see Changing your user profile, display, and privacy settings.
The following video (2:11) describes an overview of timelines in Smart Reporting.
Actions you can perform with timelines
You can perform the following actions with timelines.
Action | Description | Steps |
---|---|---|
Access your own timeline | You can access your timeline from anywhere within Smart Reporting. | After logging in toSmart Reporting—If you set the timeline page as the Entry Page in the display preferences from your profile settings, the timeline page is the default landing page. From other areas in Smart Reporting (such as Dashboard or Browse), perform the following steps:
|
Access another user's timeline | The view you have of someone else's timeline feed depends on the following factors:
If the timeline is public, you can view it directly. If the timeline is private, you must first connect with the other user, and the user must approve the connection request. |
|
Open timeline content | While viewing events on a timeline feed, you can directly open associated content such as reports, dashboards, and storyboards. The content opens outside of the timeline. | Click the thumbnail for the timeline content you want to open. |
Filter timeline content | Instead of scrolling through the entire timeline feed, you can filter the displayed events to easily find relevant events. | On the timeline, enter a keyword in the search box, and click the search icon. |
Add a post to a timeline | You can post comments or updates on the following timelines:
|
A new post is added to the timeline. |
View a timeline post | You can view all replies added to a timeline post. The entire discussion opens in a separate panel. Note: You can change the sort order of replies by clicking Reply Date. | View the entire discussion of a timeline post by clicking the post. |
Reply to a timeline post | You can post replies to any timeline post that you are a part of and collaborate with other users. Your reply is displayed below the post. The latest reply is displayed at the top of the list. |
|
Delete a timeline post | You can delete posts from your timeline and from other users' timelines. When you delete your post, it is removed from timelines of other users with whom you shared it. | On the thumbnail for a timeline post, click and select Delete. Confirm the deletion. |
Timeline events that you and other users can see
The view you have of someone else's timeline feed depends on the following factors:
- The security permissions the other user has applied to their timeline
- Your connection with the other user
You can restrict another user's ability to view your timeline by selecting appropriate Notification & Privacy options when you customize your Smart Reporting user profile.
If the user whose timeline you want to view has set their timeline as private, you must request to connect with the user. The user must approve your connection request before you can view that user's timeline. You can see events that relate only to the user you are viewing, and not for any other users.
The following sections provide information about events that are displayed on a timeline feed, and what can be seen in each of the views:
Tip
In the tables that follow, indicates that an event is visible on a timeline and indicates that the event is not visible.
Dashboard events
Discussion events
Report events
Storyboard events
User profile events
Miscellaneous events
Where to go from here
Connecting with other users to view their activity on the timeline
Comments
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