Troubleshooting common content synchronization issues
This topic describes the issues related to synchronizing common content.
Synchronization of common content fails
Synchronization of common content fails due to the following reasons:
| Issue symptom | Issue scope | Resolution |
|---|---|---|
You get the following error message:
| Multiple reasons can cause this error. | Contact BMC Customer Support. |
You get the following error message:
| The client organization is not onboarded or offboarded. | Manually onboard or offboard the client organization, and run the |
The content synchronization process stops responding
The content synchronization process stops responding due to the following reasons:
| Issue symptom | Issue scope | Resolution |
|---|---|---|
You get the following warning message:
| The shared organization does not have an administrator user. | Ensure that the shared organization has at least one administrator user. For more information, see Synchronizing common content across multiple tenants. |
You get the following warning message:
| During the onboarding process, the shared organization was not created. | Offboard and onboard the client organization and manually run the |
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