Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Report types

You can use BMC Helix ITSM: Smart Reporting to create multiple report types, as described in the following video (2:20).

Use performance-based reports with predefined indicators to review team performance, system performance, and so on. Watch the following video (3:28) for an introduction to the out-of-the-box KPI reports:

BMC Helix ITSM: Smart Reporting offers the following out-of-the-box reports:

With the report writer, you can create custom reports. For more information, see Getting started with creating reports and charts. Additionally, BMC Helix ITSM: Smart Reporting provides a drag-and-drop report builder that you can use to create simple and sophisticated analytical reports. For more information, see Creating custom reports and charts.

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