Out-of-the-box Change Management KPIs
With the Change Management KPI reports, you can view key Change Management reports to calculate performance. The reports can be based on any, all, or none of the four dimensions listed below.
The following Change Management KPIs are provided out of the box, and you can use these KPIs to create reports.
KPI Name | Description | Dimension 1 | Dimension 2 | Dimension 3 | Dimension 4 | Flashboard Variable |
|---|---|---|---|---|---|---|
Total Changes | View the volume of change requests being reported. | Priority | Assigned Group | Service | Company | CHG:CHG:Total_Changes |
Open Changes | View the volume of open change requests. | Priority | Assigned Group | Service | Company | CHG:CHG:Open_Changes |
Resolved Changes | View the volume of resolved change requests. | Priority | Assigned Group | Service | Company | CHG:CHG:Resolved_Changes |
Successful Changes | View the volume of changes completed with status reason Successful. | Priority | Assigned Group | Service | Company | CHG:CHG:Successful_Changes |
Unsuccessful Changes | View the volume of changes completed with status reason Unsuccessful. | Priority | Assigned Group | Service | Company | CHG:CHG:Unsuccessful_Changes |
Emergency Changes | View the volume of emergency change requests. | Priority | Assigned Group | Service | Company | CHG:CHG:Emergency_Changes |
Roll Back Changes | View the volume of change requests that were rolled back. | Priority | Assigned Group | Service | Company | CHG:CHG:Roll_Back_Changes |
Change Success Rate | View the success rate of change requests. This value is derived by dividing the number of successful changes by the total number of changes. | Priority | Assigned Group | Service | Company |
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Change Failure Rate | View the failure rate of change requests. This value is derived by dividing the number of unsuccessful changes by the total number of changes. | Priority | Assigned Group | Service | Company |
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Change Rollback Rate | View the rate of change requests rolled back. | Priority | Assigned Group | Service | Company |
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Emergency Change Rate | View the rate of emergency change requests. This value is derived by dividing the number of emergency changes by the total number of changes. | Priority | Assigned Group | Service | Company |
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Average time submission to close | View the average time taken to close change requests. This value is derived by calculating the difference between the Change Submit Date and the Closed date. | Priority | Assigned Group | Service | Company | CHG:CHG:Average_time_submission_to_close |