Logging in Smart Reporting

BMC Helix ITSM: Smart Reporting(Smart Reporting) has several logging facilities for different parts of the application. The main Smart Reporting application log (smartreporting.log) is in the C:\Program Files\BMC Software\ARSystem\SmartReporting\appserver\logs directory. The smartreporting.log file contains error and warning messages and information about Smart Reporting.

You can configure Smart Reporting to log additional debugging information in this file. Go to the log4j2.xml file located at C:\Program Files\BMC Software\ARSystem\SmartReporting\appserver\webapps\ROOT\WEB-INF and change the Root level value from INFO to DEBUG as shown in the following sample:

<Root level="DEBUG">
	<AppenderRef ref="applog"/>
	<AppenderRef ref="cons" />
</Root>

This sets the logging level to DEBUG.

Note

When you set the log level to DEBUG, the log file size increases quickly. After you have finished debugging, turn the debugging off by commenting the following line:

<Root level="DEBUG">
	<AppenderRef ref="applog"/>
	<AppenderRef ref="cons" />
</Root>

Then, restart the Smart Reporting server.

Alternatively, you can replace DEBUG with INFO to stop the DEBUG logging.

The following table lists the logs that you can refer to for issues in Smart Reporting:

Issue	Log Details
Install and Upgrade issues	Microsoft Windows: arsystem_install_log located at **InstallationPath\BMC Software\ARSystem SmartReportingInstallLog located at InstallationPath\BMC Software\ARSystem\SmartReporting Linux: arsystem_install_log located at InstallationPath\opt\bmc\arserver\ SmartReportingInstallLog located at InstallationPath\opt\bmc\arserver\smartreporting**
Changing default user role	See the log files located in the InstallationPath\AR\Arserver\Db\smartreporting.log directory.
Onboarding and importing content issues	See the following log files located in the **InstallationPath\BMC Software\ARSystem\SmartReporting\appserver\logs directory: sr.log sr-error.log smartreporting.log**
Performance issues	Perform the following steps for logging the performance issues: Enable the debug logging level in the log4j2.xml file located at **SmartReportingInstallationDirectory\BMCSoftware\ARSystem\SmartReporting\appserver\webapps\ROOT\WEB-INF. Change the logging level from ERROR to DEBUG and save the changes. Restart Smart Reporting. Replicate the performance issue in the browser and collect all the logs from the following directory: InstallationPath\BMC Software\ARSystem\SmartReporting\appserver\logs In addition to the log file, you can check the Performance Analysis Snap Shot Tool** to find out the root cause of the performance issues. This Yellowfin utility indicates which processes are slow. For more information, see Performance Analysis Snap Shot Tool in the Yellowfin knowledge base.
User synchronization issues	Reporting Logs : **InstallationPath\AR\Arserver\Db\smartreporting.log Plugin Logs: InstallationPath\AR\Arserver\Db\arjavaplugin.log Filter Logs : InstallationPath\AR\Arserver\Db\arfilter.log**
Common content synchronization issues	Plugin logs: *InstallationPath\AR\Arserver\Db\smartreporting.log InstallationPath\AR\Arserver\Db\arjavaplugin.log Reporting logs: *InstallationPath\appserver\logs\smartreporting.log**
Service outages	See the following log files located in the `<Install Path>`\BMC Software\ARSystem\SmartReporting\appserver\logs directory: smartreporting.log jdbc.log source.log <Servicename>-stderr
Data source connection issues	Reporting logs: **InstallationPath\appserver\logs\source.`<datasourceID>`.log. For example, source.12345.log**. For more information, see Data source connection logs.

Logging in Smart Reporting

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