Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Configuring the onboarding and content import link for secured login

If you have enabled secured login (https) for BMC Helix ITSM: Smart Reporting, you must perform the following configuration on the Apache Tomcat server. Having a secured login is optional. If you do not use secured login, you can run the user onboarding process directly .


Configuration settings are lost during the upgrade. After upgrading BMC Helix ITSM: Smart Reporting, you must reconfigure the URL for the secured login.

To configure secured login

  1. On the BMC Helix ITSM: Smart Reporting server, create a onboarding.keystore keystore file with a password by running the following command from the Java installation folder (for example, C:\Program Files\Java\jdk1.7.0_55\bin).

    keytool -genkey -alias server-alias -keyalg RSA -keypass password -storepass password -keystore <temporarypath to store file>

    A keystore file (for example, C:\keystore_pwd\onboarding.keystore) is created.

  2. If the Apache Tomcat server is running, stop it.

  3. Move the keystore file to the SmartReporting folder below the BMC Helix ITSM: Smart Reporting installation folder.
    For example, if BMC Helix ITSM: Smart Reporting is installed in C:\Reporting, move the keystore file to C:\Reporting\SmartReporting\onboarding.keystore.
  4. Edit the server.xml file in the RemedySmartReportingInstallLocation\appserver\conf folder.
  5. Uncomment the following code in the file and update the keystoreFile and keystorepass values per the BMC Helix ITSM: Smart Reporting server details:

    <Connector port="8443" protocol="org.apache.coyote.http11.Http11Protocol"
    SSLEnabled="true" scheme="https" secure="true" clientAuth="false"
    sslProtocol="TLS" maxHttpHeaderSize="8192" maxThreads="150"
    minSpareThreads="25" maxSpareThreads="75" enableLookups="false"
    disableUploadTimeout="true" acceptCount="100" URIEncoding="UTF-8"
    keystorePass="password" />
  6. (Optional) To automatically direct the request to https instead of http, edit the web.xml file located at RemedySmartReportingInstallLocation\appserver\webapps\ROOT\WEB-INF or RemedySmartReportingInstallLocation\SmartReporting\appserver\webapps\onboarding\WEB-INF, and add the following code:

    <web-resource-name>Automatic SSL Forwarding</web-resource-name>
  7. Restart the Apache Tomcat server.
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