Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Configuring Mid Tier to access Smart Reporting

By configuring the Mid Tier settings, you can enable navigation from Mid Tier  to BMC Helix ITSM: Smart ReportingAfter you complete the user onboarding and content import processes, you must manually update the Mid Tier configuration to add the BMC Helix ITSM: Smart Reporting server details. If you do not complete this configuration, an error will be displayed when you try to access the BMC Helix ITSM: Smart Reporting console from the Mid Tier.

 To configure the Mid Tier

  1. In the Mid Tier  configuration tool, click Report Settings.
  2. Enter the BMC Helix ITSM: Smart Reporting  information:

    Field nameDescriptionExample
    Reporting URL 

    (For a bundled Tomcat server) BMC Helix ITSM: Smart Reporting server host name and port number.

    Note: This entry must end with a forward slash (/).

    http://reporting-srv:8181/

    (For an external Tomcat server) BMC Helix ITSM: Smart Reporting server host name, port number, and BMC Helix ITSM: Smart Reporting context.

    Note: This entry must end with a forward slash (/).

    http://reporting-srv:8181/SmartReporting/
    Admin User

    BMC Helix ITSM: Smart Reporting super administrator, as defined during the installation process

    siadmin
    Admin Password

    Password for the BMC Helix ITSM: Smart Reporting super administrator
    Note: This password must be updated if the siadmin password for BMC Helix ITSM: Smart Reporting is changed.
    For more information about updating the siadmin password, see Changing the Smart Reporting super admin password after installation.

    siadmin
    Customer nameCustomer name provided in the onboarding wizardbmc
  3. Save your changes.

    Note

    If you get a validation error message, your changes are not saved. You must fix the errors for the changes to be saved. You can find detailed error messages in the Mid Tier configuration log files.

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