Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Accessing Smart Reporting

You can access BMC Helix ITSM: Smart Reporting from Mid Tier. The first time you access BMC Helix ITSM: Smart Reporting, you must update your user profile settings and set your locale and time zone for Smart Reporting.

Best practices

  • For best performance while viewing reports and dashboards, we recommend that you use a web browser other than Internet Explorer.
  • BMC Helix ITSM: Smart Reporting does not support the use of multiple tabs in the same browser. If you want to use multiple tabs in the same browser, use Google Chrome in incognito mode. For more information, see Smart Reporting does not support the use of multiple tabs in the same browser.

To access BMC Helix ITSM: Smart Reporting directly

  1. In a browser, enter the BMC Helix ITSM: Smart Reporting URL http://midTierServerName:Port/arsys/smartreporting. For example, https://orgmt.com:8443/arsys/smartreporting.
  2. In the Mid Tier login screen, enter the user name and password of the AR System server.
    The default BMC Helix ITSM: Smart Reporting landing page opens, which is usually in the Timeline tab of the user in BMC Helix ITSM: Smart Reporting.

Note

Direct access is not supported from the BMC Helix ITSM: Smart Reporting mobile application.

To access BMC Helix ITSM: Smart Reporting throughMid Tier

  1. Log in to Mid Tier.
  2. From the Applications menu, select Smart Reporting > Smart Reporting Console.
    The default landing page opens, which is usually in the Timeline tab of the user in BMC Helix ITSM: Smart Reporting.

You can customize your display preferences from your user profile settings and make the Browse or Dashboard page the default landing page for the interface.

To access BMC Helix ITSM: Smart Reporting from mobile devices

BMC Helix ITSM: Smart Reporting is available on mobile devices such as Apple iOS and Google Android. To access the BMC Helix ITSM: Smart Reporting content, use BMC Helix ITSM: Smart IT  version 1.6 or later. For instructions on accessing the latest version of BMC Helix ITSM: Smart IT  on your mobile devices, see  Accessing Smart IT Open link .

Note

For the BMC Helix ITSM: Smart Reporting mobile application to work, you must use a certificate signed by an authority (such as Verisign). The BMC Helix ITSM: Smart Reporting mobile application does not work if you use a self-signed certificate.

For information about how to re-sign BMC Helix ITSM: Smart Reporting on Apple iOS, see the procedure to re-sign Smart Reporting app on iOS article on BMC Communities.

To log in for the first time as an administrator

  1. In a browser, enter the BMC Helix ITSM: Smart Reporting URL http://midTierServerName:Port/arsys/smartreporting. For example, https://orgmt.com:8443/arsys/smartreporting.

  2. Enter the following account information and click Login:

    • User name: siadmin
    • Password: siadmin
  3. On the Welcome page, provide the required details for your user account.

    Section

    Option

    Description

    User Details

    Profile Image

    An image file for your profile. This will be displayed on your timeline and next to your posts or comments.

    The image will be displayed as 250px by 250px. During the upload process, you can define a section of the image to use.

    First Name

    Your first name.

    Last Name

    Your last name.

    Email

    Your email address that will be used for broadcasts and email notifications.

    Password

    (These fields are available to users with the appropriate role permissions, which an administrator defines.)

    Current PasswordYour current password that will be used to log in to the system.
    New PasswordThe new password.
    Repeat New PasswordThe new password entered again.
    Your ProfileJob Title(Optional) Your job title. This description will be displayed on your user timeline. 

    Description(Optional) A description of yourself. This description will be displayed on your user timeline.
    InterestsInterests(Optional) Tags applied to content in the system that are relevant to you. The content will be suggested to you based on tags that you select.
  4. Click Save Personal Settings.
  5. To proceed to the Dashboard page in BMC Helix ITSM: Smart Reporting, click Show me my Dashboard.

Where to go from here

Navigating Smart Reporting

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