Troubleshooting user synchronization
This topic describes the issues related to the User Sync utility.
Issue symptom | Issue scope | Resolution |
---|---|---|
Remedy Smart Reporting users are not getting synchronized in real-time, and you get the following error message:
| The following reasons can cause this issue:
| Depending on the cause, perform the following actions:
|
The users are not getting synchronized into Remedy Smart Reporting. | Multiple reasons can cause this error. |
|
The User Sync utility fails to synchronize users. | Remedy Smart Reporting is deployed on a secured Tomcat server by using a self-signed certificate. | Import the SSL certificate into the Java Trust Store on the Remedy AR System server where the admin operations are running.
|
You cannot synchronize more than seven users that are a part of the Smart Reporting Custom App Users group into Remedy Smart Reporting. | By default, you can synchronize only up to seven users that are a part of the Smart Reporting Custom App Users group into Remedy Smart Reporting. | Contact BMC Customer Support. |
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