This documentation supports the 20.08 version of Remedy Smart Reporting, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Pointing the needle of a meter chart to a specific field value

You can create a report that displays the percentage of SLA Met Incidents and point the meter chart needle to the SLA Met Incidents % value.

  1. Create a report with an Incident Management View. 
    For more information, see Creating custom reports and charts.
  2. Select the SLM Status and Number of Incidents columns.
  3. Change the Number of Incidents advanced function to the analysis-percentage of the total. 
    For more information, see Creating reports with advanced database functions by using Advanced Authoring.

  4. Apply conditional formatting on % Number of Incidents to display SLA Met in green and SLA Breached in red.
  5. Create a meter chart and add % Total Num of Incidents to the Target section. 
    For more information, see Types of charts.
  6. From the list of available functions, select the Set Analysis function, and drag it to the Measure section of the chart.
    For information about adding functions in charts, see Adding functions to field data in charts.


  7. Add the following condition:
    Where SLM Status equals to SLA Met.

  8. Refresh the report to see the needle based on the SLA Met data.

Was this page helpful? Yes No Submitting... Thank you

Comments