This documentation supports the 20.08 version of Remedy Smart Reporting, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Changing your user profile, display, and privacy settings

You can update your profile, manage your privacy, define your display and regional preferences, and specify how you want to interact with Remedy Smart Reporting through the Profile Settings page. To open the Profile Settings page, from the left navigation panel, select <yourName> > Profile Settings.

The following table describes the available settings:

Settings panelDescription
User Profile

Displays your profile details. You can update your profile image, name and email address, job title and description, and interests.

 Additonal information about user profile settings

The following user profile settings are available:

SettingDescription
(Optional) Profile ImageThe image is displayed on your timeline and next to any posts or comments you add. The displayed image is 250 pixels by 250 pixels.
First name, Last NameYour display name in Remedy Smart Reporting, which is different from your login user name.
EmailYour email address for receiving broadcasts and notifications.
(Optional) Job Title, DescriptionThe information displayed on your timeline under your profile image.
(Optional) InterestsTags applied to Remedy Smart Reporting content that are relevant to you. Remedy Smart Reporting suggests content based on these selections.

Note: Your Remedy Smart Reporting password is the same as your Remedy AR System password. You cannot change your password from the Settings tab.

Notification & Privacy

Defines who can connect with you, view your timeline, and post messages to your timeline. The following options are available for each setting:

  • Public—Everyone can connect with you, see your timeline without accessing private or secure content, and post messages to your timeline.
  • Private—Other users must request to connect with you, and you must approve the request. Only connected users can view your timeline and post messages to it.
Display Preferences

Defines the appearance of Remedy Smart Reporting when you log in. You can customize the layout to suit your requirements by defining the entry page, number of items in your draft and recent content lists, dimensions of dashboard and browse page, and chart animation.

Regional Settings

Defines how content is displayed in Remedy Smart Reporting, based on your location and language. You can define the time zone, preferred language and language font, and date format.

 Additional information about regional settings

The following regional settings are available:

SettingDescription
Time Zone

Your time zone, if it is different from the time zone configured by the system administrator. Time zones are used with a time zone converter in reports and for scheduling in the system. For example, in reports that display an incident's closure date and time, the time is displayed according to your time zone setting.

Example
A service desk agent, Mary, closes incident INC00001 in at 12:00 noon Greenwich Mean Time (GMT).

Two Remedy Smart Reporting users (Allen and Harish) customize their regional settings. Allen sets the time zone to America, Chicago (-6:00), and Harish sets the time zone to India Region, Calcutta (+5:30). Allen and Harish view the Incident Closure Report custom report, which displays the time that incidents are closed. In Allen's view of the report, the closure time for INC00001 is displayed as 6:00 A.M., whereas Harish sees the closure time as 5:30 P.M.
Preferred Language

The language you prefer for displaying translated content, from a list of languages defined by a system administrator. Remedy Smart Reporting displays translated content as follows:

  • All text on the user interface is translated to the selected language.
  • Static data such as company name or incident summary is displayed in the language that the user used in Remedy AR System.
  • Dynamic data such as enumerated type fields (for example, Status and Priority) are displayed in the language you set in the Preferred Language setting.

Notes:

  • This option is available only if Content Translation is enabled. 
  • Out of all listed languages, Korean is not fully supported. If you select Korean, some elements in the User Interface might not be translated.
Preferred Language Font

The font you prefer for displaying multi byte languages such as Chinese, Japanese, Korean (CJK). Use this setting to display characters correctly in content exported to PDF or RTF formats. Content types such as reports, dashboards, and reports in storyboards are included.

Note: For multi byte languages to display correctly, you must select a font. For other languages (such as English), you need not select a font.

Date FormatThe date format you prefer if it is different from the default format in Remedy Smart Reporting. Dates are displayed in content such as reports and filters.
Group Membership

The group membership setting lists all user groups to which you belong. An administrator can create user groups and add you to those groups.

Note: Group Membership is a display-only setting for informational purpose.

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