This documentation supports the 20.08 version of Remedy Smart Reporting, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

20.08 enhancements

This section contains information about enhancements in the version 20.08 of Remedy Smart Reporting.

Related topics

Known and corrected issues

Release notes and notices

Additional Remedy IT Service Management Suite enhancements

Remedy AR System enhancements

Remedy Smart Reporting enhancements

The following sections provide information about the enhancements in the 20.08 release.

Performance improvement for Report Design with Calculated Field

The following enhancements are made to the calculated fields:

  • At the time of creating a calculated field either in a view, or during a report creation, the user can select the return data type of the formula from the Resulting Field Type drop down list. The supported data types are Auto Detect, Numeric, Text, Boolean, and Date. For more information, see Performing calculations on fields in a report.
  • At the time of creating a calculated field either in a view, or during a report creation, if the user selects the Resulting Field Type such as Numeric, Text, Boolean, or Date, the SQL formula skips validation, thereby improving the performance. However, if the user does not select the Resulting Field Type, the result type is auto detected and the SQL formula gets validated.

Performance improvement for broadcasting through email 

You can send a report with same data to multiple recipients through a single email as a carbon copy instead of multiple emails. This eliminates the need to run report for each recipient separately, thereby improving the performance of Remedy Smart Reporting application. Enable this functionality by running a query that puts all the recipients into the CC field instead of the To field of the email. For more information, see Broadcasting with recipients in the CC field.

View the status of previous executions of Broadcasts from the Admin Console

You can view the status of previous executions of a scheduled task for the last 30 days from the Admin Console, to see if the tasks were executed successfully or failed. For content delivering tasks such as broadcast reports, a list of recipients is maintained for each execution. You can use this list to track which users received the content successfully. If the content delivery fails for any user, you can also view the error message for the failed delivery. For more information, see Managing scheduled broadcast tasks.

Check data connectivity by enabling volatile data source settings

If the data source connectivity fails for any reason, it can cause various tasks to fail for that time period, such as execution of a report, loading a dashboard, running broadcasts. Due to this, users need to manually refresh the reports, dashboards, or rerun the broadcasts. To overcome this issue, a Remedy Smart Reporting administrator can enable the volatile data source capability. For more information, see Checking for volatile data source connections

What else changed in this release

The following table lists the changes in the product behavior:


Product behavior in versions earlier than 20.08Product behavior in version 20.08
Upgrading Smart IT and Smart Reporting Android applications

When you upgrade Android application, you can install it on top of the existing old version of APK certificate.

When you upgrade Android application, you need to uninstall the old Android APK before attempting to install the APK signed with a new certificate. For more information, see Deploying Smart IT to your users .

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