This documentation supports the 20.08 version of Remedy Smart Reporting, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

20.08.02: Patch 2

Review the fixes and update in this patch in Remedy Smart Reporting(Smart Reporting) that might impact your users.

Related topics

Known and corrected issues

20.08 enhancements

Known and corrected issues from Remedy AR System online documentation

Defect fixes

The Smart Reporting 20.08.02: Patch 2 includes the defect fixes for Smart Reporting functionality. For more information about the defects fixed in this patch, see Known and corrected issues.

Applying the patch for BMC Helix ITSM subscribers

If you are a BMC Helix ITSM subscriber and want to apply the patch, you must request for an upgrade. For more information, see BMC Helix Upgrade policy  in the BMC Helix Subscriber Information documentation.

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