20.08.02: Patch 2
Review the fixes and update in this patch in Remedy Smart Reporting(Smart Reporting) that might impact your users.
The Smart Reporting 20.08.02: Patch 2 includes the defect fixes for Smart Reporting functionality. For more information about the defects fixed in this patch, see Known and corrected issues.
Applying the patch for BMC Helix ITSM subscribers
If you are a BMC Helix ITSM subscriber and want to apply the patch, you must request for an upgrade. For more information, see in the BMC Helix Subscriber Information documentation.