This documentation supports the 20.02 version of Remedy Smart Reporting.

To view an earlier version, select the version from the Product version menu.

Setting your locale and time zone for Smart Reporting

The first time you access the Remedy Smart Reporting console, you must update the preferred locale.

To update the locale and time zone

  1. Log in to the Smart Reporting console.
  2. Under the user profile, click the Profile Settings
  3. On the User Profile page, under Regional Settings, select your Preferred Language and Time zone.


    Under Regional Settings, you must manually set the locale only. The User Sync utility synchronizes the timezone of the user from the User Preference form of Remedy AR System to Remedy Smart Reporting. If time zone is not available in Remedy AR System server, the Remedy Smart Reporting user picks up the time zone provided at the time of onboarding.

  4. Click Save.

Where to go from here

Setting your layout and browsing preferences

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