This documentation supports the 20.02 version of Remedy Smart Reporting.

To view an earlier version, select the version from the Product version menu.

Quick tour of Remedy Smart Reporting

The following table outlines the different content areas of Remedy Smart Reporting (Smart Reporting):

Content areaDescription

The Smart Reporting dashboard is your personal reporting portal, where you can view your key reports at a glance. You can switch between tabs to view subject-related reports, search your corporate repository for dashboard-enabled reports and add them to a selected tab, or access a corporate tab.

Browse page and search options

The Browse page is one of the main ways to find and run reports in Smart Reporting. You can view all the reports to which you have access and add these reports to your favorites. This option provides you with a shortcut to your most used reports.

For more information, see Setting your layout and browsing preferences.

My Content

Using The My Content menu, you can quickly access the key pieces of content such as your drafts, favorites, recently accessed content, and so on.

For more information, see Setting your layout and browsing preferences and Marking your favorite content.


You can view the actions performed by selected users and types of content.

For more information, see Viewing your activity and posting comments on the timeline.

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