This documentation supports the 20.02 version of Remedy Smart Reporting.

To view an earlier version, select the version from the Product version menu.

Changing the Remedy Smart Reporting super admin password after installation

After installation, Remedy Smart Reporting creates a super admin user named siadmin. This topic describes how to change the siadmin password.

Related topic

Centralized configuration

Remedy Smart Reporting user roles and permissions

To change the default password of the super admin user

  1. Log in to the Remedy Smart Reporting console as the siadmin user by entering the following URL in a browser:
  2. Select the Default Client Organization and click Login
    This option is displayed when the siadmin user has access to multiple client organizations.
  3. Select Administration > AdminConsole and expand the Users section.
  4. Select System Administrator > Edit.
  5. In the Change Password field, enter a new password and click Update.
  6. Click Save.
  7. Click Close in the top-right corner to end your session.
  8. Log in to the Remedy Smart Reporting console as siadmin, using the new password.
  9. On the System Administrator page, enter the new password in all three text boxes.
  10. Click Save Personal Settings to save the new password.


To reset the password if the super admin user forgets it or if the super admin user account is locked, see the knowledge article Resetting super admin password. When resetting the password of the super admin user, if you do not see the development\examples folder, contact the BMC support team.

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  1. Erling Balsnes

    Please review this info. I believe the URL for Remedy Smart Reporting console is http://SmartReportingWebServerName:portNumber/SmartReporting. After logging in as siadmin I was directed to the Profile Settings and promted to change the password.

    Jul 01, 2020 03:23
    1. Vrishali namdev Galinde

      Hello Erling Balsnes,

      Thank you for pointing out the URL change. I have updated the documentation. Also, yes, from version 20.02, the sidadmin user will be asked to change the default password after the first login.



      Jul 02, 2020 08:01