This documentation supports the 20.02 version of Remedy Smart Reporting.

To view an earlier version, select the version from the Product version menu.

Broadcasting reports to Smart Reporting users

You can enable broadcasting so that you can schedule active reports for regular delivery. A report can have more than one broadcast schedule so that you can create different schedules and audiences for the same report. 


  • If you schedule broadcasts at a very low frequency, for example, every 2 minutes, it will have a major performance impact on the server. Too many low frequency broadcast schedules can make the sever inaccessible due to resource crunch. To prevent users to create low frequency broadcast schedules, we recommend that you set the Minimum Broadcast Interval to 60 minutes. For more information about configuring the broadcast interval, see Configuration Open link .
  • We recommend that instead of broadcasting a report, use FTP or share the report link with the required recipients.
  • We recommend embedding reports and dashboards. For more information, see Externally embedding reports and dashboards via the JavaScript API.

The following delivery types are available:

Before you begin

Before you can enable broadcasting on a report, the Remedy Smart Reporting administrator must complete the following steps:

  1. Enable broadcasting on the Data Source Connection.
  2. Enable the Broadcasting Role permissions for user roles that require it.

To enable broadcasts for a report

  1. Open a report in Edit mode, and select Report > Save.
  2. Click the Distribution tab, and enable the following options:
    • Personal Broadcast
    • Broadcast
  3. Click the Refresh tab, and select one of the following options:
    • None—The latest data will be loaded when the report is opened.
    • Manually—The user must manually refresh the data as needed.
    • Periodically—Data in this report will be refreshed on the schedule you define. When you select this option, scheduling options appear. Set them as needed.
  4. Click Save.

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  1. Jerome Walker


    I have two suggestions, in fact I would even word them as requests:

    1. In Configuration --> Email Template, let's have the option to actually have default text... meaning pre-populated text in the body of the email each time we create a new Broadcast.

    2. In Schedule Management --> Broadcast --> Edit, let's also have the option to add, modify, or delete the body of the email here as well.

    Thanks, Jerome

    Sep 30, 2021 05:53
    1. Murali Mohan Thandava Murthy

      Hi Jerome, 

      Thanks for your suggestions. I have these suggestions shared with the R&D team and they are working on it. Will keep you posted on the progress.

      Jun 09, 2022 04:18
  2. Jerome Walker

    Should I have put this comment on the "To broadcast reports to Remedy Smart Reporting users via email" ( instead?


    Sep 30, 2021 05:58