This documentation supports the 19.11 version of Remedy Smart Reporting, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu of the documentation at IT Service Management Suite Open link .

Viewing your assigned tasks

Tasks can be created and assigned to users for a variety of functions, from simple "to do" notes to data quality checks to content change requests. 

To access tasks

  1. From the left side panel, click the list next to your name.
  2. Click Tasks.
  3. To filter the tasks you see, click one of the following options on the left side:
    • Due
    • New
    • Updated
    Then, select the time (for example, Today, Next 7 days, and so on).
  4. Under Assigned, select Assigned to me or My Requests.
  5. To locate a specific task quickly, use the following options at the top of the window:
    • Search—Searches for results based on a keyword you enter.
    • Sort—Sorts the tasks based on the column you choose.
    • Priority—Displays the tasks based on the priority you choose.
    • Status—Displays the tasks based on the status you choose.
    • Flagged ()—Displays you favorite tasks. 
      • Reset ()—Resets the list to the default.
    • Layout—Changes the layout of your timeline. You can select Timeline or Task Management.
  6. Click the Members button () to open the Connections panel and communicate with other users about your task.
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