This documentation supports the 19.11 version of Remedy Smart Reporting, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu of the documentation at IT Service Management Suite Open link .

Viewing out-of-the-box reports

After installing Remedy Smart Reporting, all onboarded users can access and run out-of-the-box reports. By default, all out-of-the-box content is public, but users can make it private as needed.

This topic gives an overview of the out-of-the-box operational reports and dashboards. The following operational dashboards and reports are available out-of-the-box:


The out-of-the-box drill down reports are designed to be used with the parent from which you drill down. If you refresh a drilled-down report independently, the results may be incorrect due to the filter values used. Before running a child drill-down report independently, make sure you use the correct prompt or filter values.

Related topic

Reviewing your knowledge team's performance using KCS reports Open link in BMC Remedy with Smart IT documentation for information about out-of-the-box KCS reports that you can access from the Smart IT interface.

Modifying an out-of-the-box view

To view out-of-the-box reports

In Remedy Smart Reporting, from the navigation pane, select Browse > Reports.

Applying report filters

You can optimize the report results by applying filters to all out-of-the-box reports.

For example, Open Releases by Business Service report contains the following filters:

  • Submit Date
  • Company
  • Business Service

To generate the Open Releases by Business Service report for a specific business service:

  1. Open the report.
  2. In the Filters section, in the Business Service field, enter the name of a business service.
  3. Click Go
  4. To cancel the filters, click Reset.
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