This documentation supports the 19.11 version of Remedy Smart Reporting, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu of the documentation at IT Service Management Suite .



Remedy Smart Reporting version 19.11 is not available for installation on premises. For information about BMC Helix Subscription, see BMC Helix Subscriber Information.

If you are upgrading Remedy Smart Reporting in an on-premises environment, see  Performing the BMC Remedy Smart Reporting upgrade  in the Remedy deployment online documentation.

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