This documentation supports the 19.11 version of Remedy Smart Reporting, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu of the documentation at IT Service Management Suite Open link .

Troubleshooting issues related to calculated fields

This topic describes the issues related to calculated fields.

Issue scope

Smart Reporting sub-queries do not work.

Issue symptom

The following steps result in an active row limit on the data source, as you cannot run a single SQL statement between two different data sources.

  1. Log in to Smart Reporting as an administrator.
  2. Create an Incident Management report and add the Incident ID field to the columns.
  3. Add the advanced union sub-query.
  4. Select the Problem Management view and join the Problem Investigation ID to the Incident ID.
  5. Publish the report.
    Only the incident related data is displayed.

Workaround

Because the advanced sub-query treats each sub-query as an individual SQL query, for Smart Reporting to ensure that all possible matches are found for the join conditions, there cannot be any limit on the sub-query dataset. To make sub-queries work efficiently, do not apply row limit on the data source. Instead, apply row limit in the data source custom parameters. 

For more information, see the How to increase the row limit article on BMC Communities.



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