This documentation supports the 19.11 version of Remedy Smart Reporting, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu of the documentation at IT Service Management Suite .

Out-of-the-box Work Order KPIs

With the Work Order KPIs, you can create key work order reports to monitor the business objectives of an organization, department, or an individual. The reports can be based on any, all, or none of the dimensions listed below. You can use all the Work Order KPIs in a single report.

The following Work Order KPIs are provided out of the box, and you can use these KPIs to create reports. 

KPI nameDescriptionDimension 1Dimension 2Dimension 3Dimension 4Flashboard Variable

Open Work Orders

View the number of open work orders.

PriorityAssigned Group CompanyNot applicable (N/A)WOI:WOI:Open_WorkOrders

Work Orders submitted

View the number of submitted work orders.

PriorityAssigned Group CompanyN/AWOI:WOI:WorkOrders_Submitted
Work Orders Completed

View the number of completed work orders.

PriorityAssigned Group CompanyN/AWOI:WOI:WorkOrders_Completed
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