This documentation supports the 19.11 version of Remedy Smart Reporting, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu of the documentation at IT Service Management Suite .

Out-of-the-box Asset Management KPIs

With the Asset Management KPI reports, you can view key outage reports. The reports can be based on any, all, or none of the four dimensions listed below.

The following Asset Management KPIs are provided out of the box, and you can use these KPIs to create reports.

KPI nameDescriptionDimension 1Dimension 2Dimension 3Dimension 4Flashboard Variable
Unscheduled Unavailbility

View the total duration of unscheduled unavailability for all assets.

Service Name   AST:Unscheduled_Unavailability
Scheduled Availability

View the total duration of scheduled availability of all assets

Service Name   AST:Scheduled_Unavailability
Was this page helpful? Yes No Submitting... Thank you