This documentation supports the 19.11 version of Remedy Smart Reporting, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu of the documentation at IT Service Management Suite Open link .

Monitoring system usage

Super administrators can view the system usage and monitor how much of the system content is actively used. 

To see these statistics, select Administration > Admin Console. The following table defines these statistics.

KPIDescription
UsersMonitors the number of registered users versus the number of licensed users, allowing the administrator to see how close they are to the license limit. When less than 5% of the users are available on the license, the number is highlighted with red.
Unique LoginsMonitors the number of unique user logins in the last 30 days, allowing you to see how the system traffic is tracking.
DashboardsMonitors the number of unique dashboard tabs accessed each day for the last 30 days versus the total number of active tabs available. When less than 50% of dashboards are used, they are highlighted with red. When more than 75% are used, they are highlighted with blue.
ReportsMonitors the number of unique reports accessed each day for the last 30 days versus the total number of active reports available.

Where to go from here

Optimizing Remedy Smart Reporting performance

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