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This documentation supports the 19.11 version of Remedy Smart Reporting, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu of the documentation at IT Service Management Suite .

Getting started with out-of-the-box reports

All onboarded users can access and run out-of-the-box reports. By default, all out-of-the-box content is public, but users can make them private as required. Additionally, users can apply filters to out-of-the-box reports. These filters help to optimize the report results. 

You can view out-of-the-box reports by selecting Browse > Reports from the navigation pane of Remedy Smart Reporting.


The following types of out-of-the-box reports are available in Remedy Smart Reporting:

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