Enabling a non-administrator user to view historical KPI data
By default, only administrators can view the historical and current KPI data.
To enable a non-administrator user to view historical KPI data
As an administrator, grant the non-administrator user the permission to access the individual Flashboard variables.
Important
The non-administrator user can see the KPI data from the date from which the permissions are added.
- To grant the access to view the historical data, find the Flashboard name where the users want to view the historical data. For example, HPD:INC:Incidents_Submitted.
- Log in to Remedy mid tier and go to the Data Visualization Definition form.
- In the Definition Name field, search with the HPD:INC:Incidents_Submitted KPI name and copy its GUID.
- Open the FB:History form and add the GUID copied in the preceding step in the Variable System ID field.
- Click Save.
The total number of entries are the total number of records of KPI data for HPD:INC:Incidents_Submitted created by Flashboards. Remedy Smart Reporting creates a Sum(Value) from the FB:History form for the specific KPI for which the data is displayed in reports. When you grant a permission for a variable on the FB:History form, the group ID is added to the Label Group 2 field on the FB:History form. - Find the Group IDs of the non-administrators who want to access the data from the User form.
Manually add the Group IDs in the Label Group 2 field of FB:History form.
Important
Do not overwrite the existing Group IDs. Add them after the existing IDs.
To add multiple Group IDs at one time, create a custom escalation with the required qualification.
A non-administrator user can now access the available KPI data in reports.
Comments
Log in or register to comment.