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This documentation supports the 19.11 version of Remedy Smart Reporting, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu of the documentation at IT Service Management Suite .

Configuring Remedy Mid Tier to access Remedy Smart Reporting

By configuring the Remedy Mid Tier settings, you can enable navigation from Remedy Mid Tier to Remedy Smart Reporting. After you complete the user onboarding and content import processes, you must manually update the Remedy Mid Tier configuration to add the Remedy Smart Reporting server details. If you do not complete this configuration, an error will be displayed when you try to access the Remedy Smart Reporting console from the Remedy Mid Tier.

To configure the Remedy Mid Tier

  1. In the Remedy Mid Tier configuration tool, click Report Settings.
  2. Enter the Remedy Smart Reporting information:

    Field nameDescriptionExample
    Reporting URL 

    (For a bundled Tomcat server) Remedy Smart Reporting server host name and port number.

    Note: This entry must end with a forward slash (/).

    http://reporting-srv:8181/

    (For an external Tomcat server) Remedy Smart Reporting server host name, port number, and Smart Reporting context.

    Note: This entry must end with a forward slash (/).

    http://reporting-srv:8181/SmartReporting/
    Admin UserRemedy Smart Reporting super administrator, as defined during the installation processsiadmin
    Admin PasswordPassword for the Remedy Smart Reporting super administrator
    Note: This password must be updated if the siadmin password for Remedy with Smart Reporting is changed.
    For more information about updating the siadmin password, see Changing the Remedy Smart Reporting super admin password after installation.
    siadmin
    Customer nameCustomer name provided in the onboarding wizardbmc
  3. Save your changes.

    Note

    If you get a validation error message, your changes are not saved. You must fix the errors for the changes to be saved. You can find detailed error messages in the Remedy Mid Tier configuration log files.

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