This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT. To view an earlier version, select the version from the Product version menu.

The documentation for BMC Helix ITSM 23.3.00 has changed. To understand the changed documentation structure see, Where did the Smart IT documentation go? Open link  

Tailoring fields and the appearance of Smart IT

As an administrator, you can tailor the appearance and behavior of Smart IT to meet the needs of your organization. For example, you can add columns to consoles and can add fields to views.


If you have enabled the Enable-Progressive-Views parameter in Centralized configuration, you cannot use Screen Configuration to modify the appearance and behavior of Smart IT views. You can perform these configurations to the PWA tickets by using Developer Studio only.

This section includes the following topics:

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