This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT. To view an earlier version, select the version from the Product version menu.

The documentation for BMC Helix ITSM 23.3.00 has changed. To understand the changed documentation structure see, Where did the Smart IT documentation go? Open link  

Roles and permissions


Access to BMC Helix ITSM: Smart IT, its capabilities, and data is controlled by BMC Helix ITSM application permissions. For example, a Smart IT user with Change Management application permissions has access to the change graphs in the Smart IT Dashboard as well as other Smart IT change management related capabilities and data. Some permissions are mandatory to enable user access to Smart IT, while other optional permissions extend the capabilities of a user. The specific permissions needed depend on the job the person associated with the login ID needs to do. Permissions can also be combined, so that one person can perform multiple jobs if necessary.

If you are setting up Smart IT to work with an existing BMC Helix ITSM installation, the People records might already have the necessary permissions to work with Smart IT. We recommend, however, that you use the information in this topic to ensure that any existing People records have the correct permissions to access the Smart IT capabilities and data, according to the person's role in the organization. 

Related topics

Roles and permissions Open link

Access control for ticket data Open link

Permission groups hierarchy Open link

Foundation data model Open link

Configuring support groups Open link

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