This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT.

To view an earlier version, select the version from the Product version menu.

Configuring client-side URL action

Client-side URL/URI actions are run on the client's browser window. At run time, the value in the accelerator is taken from the ticket (for example, [desc] for the Incident description) and displayed in the URL.

The information in this page is applicable only if you are using classic Smart IT tickets. If you have set the value of the Enable-Progressive-Views parameter in Centralized configuration as T, you cannot use provider actions in Smart IT. You must create active links in AR System.  For information about how to create active links, see Creating active links Open link

Watch this short video about configuring Client-side URL actions for easy access from the Smart IT interface:

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