This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT. To view an earlier version, select the version from the Product version menu.

The documentation for BMC Helix ITSM 23.3.00 has changed. To understand the changed documentation structure see, Where did the Smart IT documentation go? Open link  

Accessing and navigating the Smart IT interface

This section provides information about accessing BMC Helix ITSM: Smart IT and includes an overview of key concepts to help you to navigate the Smart IT interface.
  • Access Smart IT from the mobile application and the universal client
Accessing Smart IT
  • Understand the differences between UC and mobile clients
  • Know the key features supported for UC and mobile clients
Differences between Smart IT UC and mobile clients
  • Sync the Smart IT app with your Apple Watch
  • Enable or disable the Smart IT Glance
  • Enable or disable Smart IT Apple Watch notification
  • Uninstall the Smart IT Apple Watch app from your Apple Watch
Using Smart IT on Apple Watch
  • Understand the Activity feed and the information displayed in it
Activity feed overview
  • Understand the Updates feed and the types of updates displayed in it
Updates feed overview
  • Learn about people profiles
  • Know the differences between customer and service desk agent profiles
People profiles in Smart IT
  • Learn about the date formats supported in Smart IT
  • Configure the date and time display format
Date and time display format
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