Using
All record types
- Creating incidents, service requests, and work orders
- Viewing and updating tickets
- Resolving tickets in Smart IT
- Adding tasks to tickets in Smart IT
- Relating items to the current ticket
- Searching for tickets, assets, resources, and people in Smart IT
- Creating and managing change requests
- Managing assets in Smart IT
- Managing releases
- Investigating and tracking problems
- Searching for tickets, assets, resources, and people in Smart IT
- Creating knowledge articles for sharing information
- KCS knowledge article assessment
- Reviewing your knowledge team's performance using KCS reports
Additional information
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Comments
Hello
The link to the section "Manage your work on the Smart IT consoles" (under Additional information) does not work.
Thanks
Regards
Hello Laura,
Thank you for the comment.
We have fixed it and the link is working.
Regards,
Vaishali
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