Consult the following use cases for information about how to achieve value with BMC Helix ITSM: Smart IT:
|Automating service management by using BMC Helix Cognitive Automation|
Improves services management experience and eliminates the need for human intervention in repetitive tasks by using artificial intelligence and machine learning engine from industry-leading vendors.
The key capabilities of BMC Helix Cognitive Automation for automating service management are:
|Using Live Chat to interact with users|
Enables support agents to chat with self-service users to resolve issues, and create incidents and work orders directly from the chat.
|Managing major incidents||Enables Major Incident Managers to manage and track major incidents.|