Use cases

Improves services management experience and eliminates the need for human intervention in repetitive tasks by using artificial intelligence and machine learning engine from industry-leading vendors. 

The key capabilities of BMC Helix Cognitive Automation for automating service management are:

• Automatically categorizing tickets
• Automatically responding to inbound emails
• Automatically analyzing risk level for change requests and root cause for problem investigations

Enables support agents to chat with self-service users to resolve issues, and create incidents and work orders directly from the chat.