Release notes and notices

Learn what’s new or changed for BMC Helix ITSM: Smart IT 21.3, including new features, urgent issues, documentation updates, and fixes or patches.

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BMC Helix ITSM 21.3 release notes Open link

BMC Helix IT Service Management Deployment 21.3 release notes Open link

Date	Summary	Reference
September 5, 2023	Issues that were corrected by 21.3 patch 10 and issues that remain open Patch 10 for version 21.3 is available for both SaaS subscribers and on-premises customers.	21.3 patches
June 15, 2023	Issues that were corrected by 21.3 patch 9 and issues that remain open Patch 9 for version 21.3 is available for SaaS subscribers.	21.3 patches
January 23, 2023	Issues that were corrected by 21.3 patch 8 and issues that remain open Patch 8 for version 21.3 is available for SaaS subscribers.	21.3 patches
December 20, 2022	Issues that were corrected by 21.3 patch 7 and issues that remain open Patch 7 for version 21.3 is available for SaaS subscribers.	21.3 patches
December 1, 2022	Patch 6 for version 21.3 is available for on-premises customers.	21.3 patches
October 3, 2022	Updates to Patch 6 for version 21.3 are available for SaaS subscribers. This update includes support for rebranding embedded and custom Progressive Web Application (PWA) screens according to your company's standards and requirements.	21.3 patches
September 2, 2022	Multiple issues corrected	Not applicable
August 1, 2022	Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch: Rollback deployment Updates to Fluent Bit deployment Enhancements to Support Assistant tool	Action Request System 21.3 patches
May 26, 2022	Multiple issues corrected	21.3 patches
March 23, 2022	Multiple issues corrected	21.3 patches
February 8, 2022	Multiple issues corrected	Not applicable
January 20, 2022	Issues that were corrected by 21.3 patch 2 and issues that remain open Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch release includes the following updates: Enhance knowledge article management by integrating BMC Helix Knowledge Management by ComAround BMC Service Request Management is available only for upgrade scenarios for existing customers Change in the landing page for Smart IT	21.3 patches
January 5, 2022	Issues that were corrected by 21.3 patch 2 and issues that remain open Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.	21.3 patches
November 19, 2021	Issues that were corrected by 21.3 patch 1 and issues that remain open Updates available in 21.3 patch 1: Launch Microsoft Teams chat from a major incident	21.3 patches
October 4, 2021	Enhancements available in this release: Manage and track major incidents Use BMC Helix Service Monitoring (Powered by AIOps) to analyze service health and probable cause of an incident BMC Helix ITSM: Smart Reporting is available only for upgrade scenarios for existing customers	21.3 enhancements

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