Release notes and notices
Learn what’s new or changed for BMC Helix ITSM: Smart IT 21.3, including new features, urgent issues, documentation updates, and fixes or patches.
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|September 5, 2023|
Patch 10 for version 21.3 is available for both SaaS subscribers and on-premises customers.
|June 15, 2023|
Patch 9 for version 21.3 is available for SaaS subscribers.
|January 23, 2023|
Patch 8 for version 21.3 is available for SaaS subscribers.
|December 20, 2022|
Patch 7 for version 21.3 is available for SaaS subscribers.
|December 1, 2022|
Patch 6 for version 21.3 is available for on-premises customers.
|October 3, 2022|
Updates to Patch 6 for version 21.3 are available for SaaS subscribers.
This update includes support for rebranding embedded and custom Progressive Web Application (PWA) screens according to your company's standards and requirements.
|September 2, 2022|
|August 1, 2022|
Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:
|May 26, 2022||Multiple issues corrected||21.3 patches|
|March 23, 2022||Multiple issues corrected||21.3 patches|
|February 8, 2022||Not applicable|
January 20, 2022
Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch release includes the following updates:
|January 5, 2022|
Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.
|November 19, 2021|
Updates available in 21.3 patch 1:
October 4, 2021
Enhancements available in this release: