This documentation supports the 21.3 version of BMC Helix ITSM: Smart IT.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix ITSM: Smart IT 21.3, including new features, urgent issues, documentation updates, and fixes or patches. 

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Related topics

Known and corrected issues

Support information

BMC Helix ITSM 21.3 release notes Open link

BMC Helix IT Service Management Deployment 21.3 release notes Open link

Date

Summary

Reference
January 29, 2024

Issues that were corrected by 21.3 patch 11 and issues that remain open

Patch 11 for version 21.3 is available for SaaS subscribers. The following updates are available in this patch:

  • (Controlled availability customers only) Facilitate application access to users having different email domains
September 5, 2023

Issues that were corrected by 21.3 patch 10 and issues that remain open

Patch 10 for version 21.3 is available for both SaaS subscribers and on-premises customers.

June 15, 2023

Issues that were corrected by 21.3 patch 9 and issues that remain open

Patch 9 for version 21.3 is available for SaaS subscribers.

January 23, 2023

Issues that were corrected by 21.3 patch 8 and issues that remain open

Patch 8 for version 21.3 is available for SaaS subscribers.

December 20, 2022

Issues that were corrected by 21.3 patch 7 and issues that remain open

Patch 7 for version 21.3 is available for SaaS subscribers.

December 1, 2022

Patch 6 for version 21.3 is available for on-premises customers.

October 3, 2022

Updates to Patch 6 for version 21.3 are available for SaaS subscribers.

This update includes support for rebranding embedded and custom Progressive Web Application (PWA) screens according to your company's standards and requirements.

September 2, 2022

Multiple issues corrected

Not applicable

August 1, 2022

Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:

  • Rollback deployment
  • Updates to Fluent Bit deployment
  • Enhancements to Support Assistant tool

Action Request System 21.3 patches Open link

May 26, 2022Multiple issues corrected21.3 patches
March 23, 2022Multiple issues corrected21.3 patches
February 8, 2022

Multiple issues corrected

Not applicable

January 20, 2022

Issues that were corrected by 21.3 patch 2 and issues that remain open

Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch release includes the following updates:

  • Enhance knowledge article management by integrating BMC Helix Knowledge Management by ComAround
  • BMC Service Request Management is available only for upgrade scenarios for existing customers

  • Change in the landing page for Smart IT
21.3 patches
January 5, 2022

Issues that were corrected by 21.3 patch 2 and issues that remain open

Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.

21.3 patches
November 19, 2021

Issues that were corrected by 21.3 patch 1 and issues that remain open

Updates available in 21.3 patch 1:

  • Launch Microsoft Teams chat from a major incident
21.3 patches

October 4, 2021

Enhancements available in this release:

  • Manage and track major incidents
  • Use BMC Helix Service Monitoring (Powered by AIOps) to analyze service health and probable cause of an incident
  • BMC Helix ITSM: Smart Reporting is available only for upgrade scenarios for existing customers

21.3 enhancements
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