Setting up incident management

As an administrator, you set up incident management from the Mid Tier.  This section includes the following topics:

• Configuring Smart Recorder
• Enabling affected assets and affected services for incident
• Configuring ticket priority for incident management
• Configuring settings for managing security incidents

The following task is described in the Service Desk documentation:

• Configuring Incident Management

The following tasks are described in the BMC Helix ITSM documentation:

• Configuring templates
• Configuring assignments