Creating incidents, service requests, and work orders
Using Smart IT, you can create tickets and then handle them through out their lifecycle: from creation to closure. Smart IT helps you to resolve tickets by proactively suggesting related tickets and knowledge articles that you can use to understand how other, similar tickets were resolved. Smart IT also uses a chat feature to help you collaborate in real time with colleagues and the customers who requested the incident.
If the administrator has enabled Progressive Views, you can use the screens that are delivered by using the Progressive Web Application technology. For more information about Progressive Views, see
Progressive web application development
(Action Request System documentation).
Where to start
Depending on the type of ticket that you are creating, start with one of these topics:
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